FAQ PetEaseAU

AquaSpray Pro™ is a premium pet-bathing sprayer designed for Aussie homes. It includes a powerful spray head with hand strap, a long hose, and 5 Australian tap adapters so you can wash your pet in the laundry, garden or bathroom with less mess and less stress.

Every order also includes a free FurCatch™ grooming glove to brush away loose fur before and after bath time.

AquaSpray Pro™ comes with 5 different adapters engineered to suit the most common Australian laundry and garden taps.

It may not fit some unusual or specialty taps (for example, pull-out kitchen mixers or square designer spouts). If you’re unsure, send us a clear photo of your tap and we’ll happily confirm before you order.

AquaSpray Pro™ is suitable for dogs, cats, horses and more. The spray is designed to be gentle enough for smaller pets while still powerful for thick coats and large breeds.

Yes. You control the water flow directly on the sprayer with the one-hand control button. This lets you quickly reduce or increase pressure so your pet stays calm and comfortable.

Absolutely. AquaSpray Pro™ is designed for flexible use:

• Laundry sinks
• Garden taps
• Balconies and courtyards
• Suitable bathroom areas (where your tap and drainage allow)

The hose length and adapters make it easy to create a wash zone almost anywhere.

You’ll receive:

• AquaSpray Pro™ sprayer head with hand strap
• 2m hose
• 5 Australian tap adapters
• Free FurCatch™ Grooming Glove
• PetEaseAU™ branded keychain

We offer free standard shipping Australia-wide.

Orders are usually processed and packed within 1–2 business days. Once dispatched, most parcels arrive in around 3–8 business days with Australia Post, depending on your location and any AusPost network delays. Remote and rural areas may take a little longer.

You’ll receive an email with your tracking number as soon as your order is on its way.

Yes – we want you and your pet to be happy.

Change of mind: accepted within 7 days of delivery, as long as the product is unused, in original condition and packaging. In this case, you’ll just need to cover the return shipping cost.

Faulty, damaged or incorrect item: if there’s an issue with your order, please contact us as soon as possible with your order number and photos. We’ll help fix it in line with our Refund & Returns Policy.

Definitely. AquaSpray Pro™ is designed to rinse shampoo out of dense fur fast, so your pet gets a deep, clean rinse without standing in the tub for ages. Just use a pet-safe shampoo that’s suitable for your animal.

Yes – it’s our gift to you. Every AquaSpray Pro™ order includes a free FurCatch™ glove, perfect for brushing away loose hair before you wash and gently brushing your pet after bath time.

Your AquaSpray Pro™ is covered by our 30-Day Guarantee. If your item arrives faulty, damaged, or not working as it should, please contact us within 30 days with your order number and photos.

We’ll help troubleshoot and, where appropriate, arrange a replacement, refund, or other solution in line with our 30-Day Guarantee and our Refund & Returns Policy .

Once your order is dispatched you’ll receive an email with your Australia Post tracking number.

You can track your parcel:

• Directly via the AusPost link in your email, or
• By entering your tracking number on our Track Order page.