🇦🇺 Where do you ship?

We currently ship Australia-wide only – to all states and territories, including most regional and rural areas.

International shipping is not available at this time.

⏱ How long does processing take?

Orders are usually processed and packed within 1–2 business days (Monday–Friday, excluding public holidays).

During busy periods (sales, holidays) processing may take an extra business day.

🚚 How long does delivery take?

We ship with Australia Post for safe, trackable delivery.

• Standard Shipping: approx. 3–8 business days after dispatch

Remote and rural locations may experience slightly longer delivery times. All timeframes are estimates only and are not guaranteed.

💲 How much is shipping?

Shipping is FREE Australia-wide on all AquaSpray Pro™ orders.

Your free shipping will be automatically applied at checkout with no minimum spend required.

Note: If you request a change-of-mind return, return postage is not covered by PetEaseAU. Customers are responsible for the cost of sending the item back as outlined in our Refund & Returns Policy.

🔍 How can I track my order?

As soon as your order is dispatched, you’ll receive an email with your Australia Post tracking number.

You can also track your order anytime using our tracking page:

Track my order →

Tracking updates may take up to 24 hours to appear after dispatch.

📦 How is my order packaged?

Your AquaSpray Pro™ ships in our premium PetEaseAU protective mailer box, designed to keep your sprayer, adapters and FurCatch™ gloves safe during transit.

❗ What if my parcel is lost, delayed or damaged?

If your order:

• hasn’t arrived within the estimated timeframe,
• is marked as delivered but you haven’t received it, or
• arrives damaged,

please contact us at peteaseau@gmail.com with your order number and any photos (for damage). We’ll work with Australia Post to resolve it as quickly as possible.

For damaged items, please contact us as soon as possible after delivery.

♻️ Can I change my shipping address?

If your order has not yet been shipped, we can usually update your address – please email us as soon as possible at peteaseau@gmail.com with your order number and the correct address.

Once an order has been dispatched, we may not be able to change the delivery address.

🏷 What if I entered the wrong address or my parcel is returned-to-sender?

If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected from the post office in time, we can usually:

• re-ship the parcel to an updated address (additional postage may apply), or
• assist you in line with our Refund & Returns Policy.

Please email peteaseau@gmail.com and we’ll be happy to help.