Once dispatched, most Australia-wide orders arrive in around 3–8 business days with Standard Shipping, depending on your location and any AusPost network delays.

Remote and rural areas may take a little longer, and AusPost timeframes are estimates only.

Your tracking number is in your “Your PetEaseAU order has shipped” email and/or SMS.

If you can’t find it, please contact us at peteaseau@gmail.com with your name and PetEaseAU order number (e.g. #1001).

No – this page uses your Australia Post tracking number, not your PetEaseAU order number.

You’ll find the AusPost tracking number in your shipping confirmation email/SMS. If you don’t have it, email us at peteaseau@gmail.com and we’ll resend it.

This can happen during busy periods or while your parcel is moving between AusPost facilities.

If there’s been no new update for 5+ business days, reach out to us with your tracking number and we’ll follow up with Australia Post for you.

First, please check with household members, neighbours, your letterbox and safe drop spots, and look for any AusPost “collection card” that may be in your mailbox.

If you still can’t locate the parcel, contact us at peteaseau@gmail.com within 3 business days of the “Delivered” scan and we’ll help investigate with AusPost.

At the moment, PetEaseAU ships to addresses within Australia only.

If we open up international shipping in future, we’ll update this page and our Shipping Policy.

If your order hasn’t been shipped yet, email peteaseau@gmail.com as soon as possible with the correct address and your order number.

If it’s already with AusPost, changes may not always be possible. In some cases, the parcel may be returned-to-sender. When this happens we can usually:

• re-ship to an updated address (additional postage may apply), or
• assist you in line with our Refund & Returns Policy.