Legal & Privacy

Last updated: December 28, 2025

PetEaseAu operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PetEaseAu is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Privacy Policy

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. Our partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. Shopify may use certain enhanced features that incorporate data obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing of personal information for these purposes. To learn more, visit Shopify’s Consumer Privacy Policy and Privacy Portal: https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including third-party social platforms, may be viewable by others.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal information, you may contact us to request deletion. As of the Effective Date, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age as defined by applicable law.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information. How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below, which are not absolute and may apply only in certain circumstances:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Managing Communication Preferences (unsubscribe from marketing emails)

You may exercise rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity as permitted or required by law. To learn more about Shopify’s processing and related rights, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date as required by law.

Contact

If you have questions about our privacy practices or would like to exercise rights, please contact us at peteaseau@gmail.com or by mail at Peak Hill Rd, Parkes, NSW, 2870, AU.

Terms of Service

Overview

Welcome to PetEaseAu! The terms “we”, “us” and “our” refer to PetEaseAu. PetEaseAu operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). PetEaseAu is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, colors or product appearance may differ from how they appear on your screen due to device type and settings. We do not warrant that the appearance or quality of any products or services purchased will meet your expectations or be the same as depicted or rendered. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. PetEaseAu reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until PetEaseAu confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as PetEaseAu may be unable to accommodate cancellation requests after acceptance. If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the contact details provided. Purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that purchases are for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your confirmation email. Unless stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices may differ from other channels. You agree to provide current, complete and accurate purchase and account information and to promptly update details to complete transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services and content are owned by PetEaseAu, affiliates or licensors and protected by intellectual property laws. These Terms permit personal, non-commercial use only. Unauthorized use may violate laws. All rights not expressly granted are reserved.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties. We provide access “as is” and “as available” without warranties and shall have no liability arising from your use. Use is at your own risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites or embedded functionality. We are not responsible for content or accuracy of third-party materials and you access them at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

PetEaseAu is powered by Shopify. Sales are made directly with PetEaseAu. You acknowledge Shopify is not responsible for sales between you and PetEaseAu, and you release Shopify and its affiliates from claims related to purchases and transactions.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to this Privacy Policy and certain personal information may be subject to Shopify’s privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information to provide and improve the Services, including transmitting information to third parties that may be located in other countries.

SECTION 11 - FEEDBACK

If you submit feedback, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such feedback. You represent you have necessary rights and your feedback complies with these Terms. We may remove feedback at our discretion.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information may contain errors or inaccuracies. We reserve the right to correct errors and to change or update information or cancel orders if information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may use the Services for lawful purposes only. You agree not to misuse the Services, violate laws, infringe rights, harass others, transmit malicious code, scrape, spam, phish, or interfere with security. We may suspend or terminate access if you violate these Terms.

SECTION 14 - TERMINATION

We may terminate access at our discretion at any time without notice. You remain liable for amounts due up to the date of termination. Certain sections survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

Information is provided for general purposes only and reliance is at your own risk. Except as expressly stated, Services and products are provided “as is” and “as available” without warranties of any kind. Some jurisdictions limit these disclaimers.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent provided by law, PetEaseAu and related parties shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from use of the Services or products, even if advised of the possibility.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless PetEaseAu, Shopify, and related parties from losses, damages, liabilities and claims arising from your breach of these Terms, violation of law, or use of the Services.

SECTION 18 - SEVERABILITY

If any provision is determined unlawful or unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure to enforce any right is not a waiver. These Terms and referenced policies constitute the entire agreement between you and us.

SECTION 20 - ASSIGNMENT

You may not assign these Terms without our written consent. We may assign our rights and obligations without notice.

SECTION 21 - GOVERNING LAW

These Terms are governed by and construed in accordance with the courts in the jurisdiction where PetEaseAu is headquartered, and you consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update these Terms by posting changes to our website. It is your responsibility to check periodically. Continued use constitutes acceptance of changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to peteaseau@gmail.com.